Shipping, Refunds & Privacy

Colorado only. We currently ship to addresses in Colorado only. If an order comes in with a shipping address in any other state, it's automatically cancelled and fully refunded to your original payment method, and we'll email you to let you know.

Roasted to order. Coffee isn't roasted until you order it. Orders are roasted and shipped within 3 business days (Monday–Saturday — we're closed on Sundays). Delivery usually takes a few more days after that, depending on the carrier.

Cost. Standard shipping is shown at checkout, and orders of $50 or more ship free. You'll get an email with tracking once your order ships.

Merchandise (mugs, tees, hats, and more) is printed to order by our print partner, Printful, and ships separately from coffee — usually within about 1–2 weeks.

Because coffee is a food product that's roasted fresh for your order, we can't accept returns of coffee. But if something's wrong, we'll make it right:

• Damaged, wrong, or missing items: email us within 14 days of delivery with your order details (and a photo if something arrived damaged). We'll send a replacement or a refund — your choice.
• Lost in transit: if tracking stalls or your order never shows up, let us know and we'll work with the carrier and replace or refund it.
• Merchandise: if an item arrives damaged or with a printing defect, email us within 14 days with a photo and we'll replace it. Because merch is made to order, we can't take returns for size or color changes.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Need to change or cancel? Email us as soon as possible. If your coffee hasn't been roasted yet, we'll cancel it and refund you in full. Once it's been roasted or shipped, we can't cancel it — but reach out anyway and we'll see what we can do.

Larger orders (for an office, church, event, or gifts) are requested through the form on our Shop Coffee page and need at least one week's notice, since the coffee is special-ordered before we roast it. We'll confirm details and payment with you by email.

Under Colorado's Cottage Foods Act, our coffee is sold directly to the people who'll drink it and is not intended for resale. See our Cottage Food Disclosure.

We collect only what we need to fill your order and talk with you: your name, email, phone number, and shipping address, plus anything you choose to type into a form (like the contact form, a group-order request, or the optional prayer request at checkout).

Payments are handled entirely by Stripe. Your card details go straight to Stripe and never touch our website or our inbox.

Who else sees your info: only the services that help us run the shop — Stripe (payments), Shippo and the shipping carrier (labels and delivery), Printful (merch orders), Resend (sending order emails), and Vercel (hosting the site and anonymous visitor statistics). We don't sell or rent your information to anyone, and we don't use it for anything besides your order and replying to you.

Prayer requests are read only by me, are never shared, and are never used for marketing.

Emails: we only email you about your order, or if you've asked to hear from us (like the subscription waitlist).

Want your information deleted, or have a question about it? Email thundersonscoffee@gmail.com.