We're here to help
Contact & FAQ
Send us a message
Frequently Asked Questions
- How fresh is the coffee when it ships?
- As fresh as it gets — we don't roast your coffee until you order it. Every order is roasted in a small batch and shipped within 3 business days (Monday–Saturday; we're closed Sundays). The roast date is written on every bag.
- Do you offer subscriptions?
- Not yet — recurring subscriptions are on our roadmap. Join our waitlist and we'll email you the moment they launch.
- What shipping carriers do you use?
- We purchase shipping labels automatically through Shippo, so you'll typically see USPS or UPS depending on package weight and destination.
- Can I change or cancel my order?
- Reach out using the contact form above as soon as possible. If your order hasn't been roasted or shipped yet, we're happy to help.
- What if my order arrives damaged, or I live outside Colorado?
- Reach out within 14 days and we'll make it right. Orders to addresses outside Colorado are cancelled and refunded automatically. Full details are on our shipping, refund & privacy policies page.
- Do you ship internationally?
- Not yet — right now we only ship within Colorado. We're looking to expand further in the future.